A dedication to complete customer satisfaction is our top priority. Here's what our customers have to say:
Wow. That's what I thought as I waved as Eli drove off following the appointment. That wasn't the sentiment I was expecting to feel. To be honest, I was dreading having a plumber come out (which amazingly got rescheduled to an earlier, more convenient time) because I didn't want to be taken advantage of. Eli was prompt, courteous, and honest which are all attributes much too rare in this world and in his line of business. He could've seen an opportunity to make money, but he showed integrity instead and shared helpful information. Wow indeed. I am so glad we found someone we can trust for future plumbing projects! We will be singing the praises of Eli at Mr. Rooter to all we know.
Mr. Rooter answered quickly and was able to walk me through shutting off my two water heaters because of a leak, while the technician made it out. Steve was very professional and friendly. He had my problem fixed in 1hr and hot water restored. I was very impressed. Thank you.
I discovered a leak under my water heater at about 9am on a Sunday. I called Mr. Rooter and within an hour they were at my home. The two plumbers were extremely courteous, knowledge and totally transparent. Luckily it turned out it wasn't a major issue and they had the leak fixed and the water cleaned up within 30 minutes. I would not hesitate to use Mr. Rooter again. They are now my first choice for any plumbing issues.
So efficient, effective, and affordable. Good explanation of possible repairs and my options. Iâ€™ll definitely use Mr. Rooter again.
A problem with my faucet was causing water to leak all over my floor. Not only did Brett from Mr. Rooter diagnose and fix the problem, he gave me helpful tips to increase the longevity of my tankless water heater free of charge! THAT IS CUSTOMER SERVICE!
This is the first review I have ever done but needed to let people know of the great service I received from Mr. Rooter. I went to Lowes to get advice on problem with a slow bathtub drain and they are one of the plumbing service providers. To make a long story short the job was more than a simple fix but Steve had quoted me a price that I was happy with and then when it involved more time and even having to come back to finish later to make sure it was right(it was a unique situation changing some plumbing etc). Bottom line great job and stayed on original quote. I am a 63 yr native Austinite and just want to let people know if they ever have any plumbing issues these guys stand by their word which you know can be a rarity these days. Thanks again Brent and Steve! Skip Petty
We just bought our house and needed some plumbing work done that ranged from minor valve replacements to some more intense work like decreasing the psi to the house from the city line. We spoke with three local companies and Mr. Rooter had the best price and parts and labor warranty that matched the other two. Eli handled all the work in an afternoon including calling out the city to help with an unexpected leak from the city line to our house. All in all, he was incredibly courteous, professional and diligent.
Mr. Rooter of Austin are great guys. They answer at all hours and are so cheerful. They don't charge to give estimates, they don't charge for Saturdays. Luckily I found them when I had an emergency. They sure helped me out, are good at what they do, I wouldn't call anybody else and I'm glad they are available! wish I had found them sooner. thanks!
Grant (plumber) arrived ahead of time. I live in a mobile home and an exterior water faucet needed to be replaced. He gave me a bid that I felt was very reasonable and I accepted. The job ended up taking almost 5 hours (much longer than I'm sure he thought it would take [it's a mobile home so those who own one understand]). When he completed the job I expected that he would need to change the bid (and I would have understood) but he stayed with the original bid. Being on a fixed income I really appreciated that. The job is complete, and I am extremely pleased with Grant and Mr. Rooter Plumbing of Austin. I recommend them with Five Stars.
Prompt, always comes same day as my call, courteous, Brett is the best!!! This time he sent Eli, who was very professional and fixed my issue in les than 20 minutes!!
Used these guys as a second opinion after getting a $6k quote which turned out to mostly be upselling stuff we didn't need. John and John came in, got the job done same day for the lowest price possible. Super nice and smart guys, amazing experience with them. Could not recommend these guys enough. Professional, quick, competitive. Great job guys.
John from Mr. Rooter Plumbing was very informative, polite and patient because I have no idea about plumbing and we're first time homeowners. He arrived earlier than his arrival time window and the price he quoted us was fair. He provided excellent customer service and I'd definitely recommend them to anyone who is in need of a good plumber. We will DEFINITELY use them in the future for any plumbing work we have done.
In addition to the Austin metro area we offer Drain Cleaning services for the following communities: Round Rock, Pflugerville, Cedar Park, and more.